Welcome to Dubai Briefcase. By using our website (dubaibriefcase.com) or placing an order with us, you agree to the terms and conditions described below. These terms are designed to make your shopping experience secure, smooth, and transparent.
1. General
Dubai Briefcase offers premium luggage and travel accessories for customers in Pakistan. By accessing or using our website, you agree to follow all applicable Pakistani laws and not to use our site for any unlawful activities. All content, images, designs, and trademarks on our website are the property of Dubai Briefcase and may not be copied or reused without permission.
2. Products and Orders
We do our best to ensure that all product descriptions, images, and prices are accurate and up to date. However, in case of any errors or omissions, we reserve the right to correct them at any time. Placing an order does not guarantee acceptance. Orders may be canceled or modified due to stock unavailability, errors in product information, or other genuine reasons. You must provide accurate shipping and contact information. Once your order is placed, you will receive an order confirmation via email or SMS.
3. Pricing and Payments
All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. Payment methods may include cash on delivery, bank transfer, or other digital payment options available at checkout. We take care to ensure that all transactions are secure. Dubai Briefcase does not store your payment information.
4. Shipping and Delivery
We deliver across Pakistan. Our aim is to dispatch all orders promptly and deliver them within the timeframe mentioned at checkout. Delivery times may vary based on your city or region. Any delays caused by courier partners, weather conditions, or public holidays are beyond our control. You will receive a tracking link as soon as your order is dispatched.
5. Returns and Exchanges
If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, as long as the product is unused, in its original packaging, and includes all accessories and tags. To start a return, please contact our customer service team with your order details. Some items, such as customized or clearance products, may not be eligible for return or exchange. Refunds are processed after we receive and inspect the returned item.
6. Warranty and Claims
Many of our products come with a limited warranty against manufacturing defects. Details are mentioned on individual product pages or packaging. The warranty does not cover damage caused by accidents, misuse, or normal wear and tear. If you believe your product has a defect, please contact us as soon as possible with photos and proof of purchase.
7. User Accounts and Privacy
You are responsible for keeping your account details confidential and for any activity that happens under your account. We respect your privacy and protect your data according to Pakistani laws. For details, please read our Privacy Policy.
8. Limitation of Liability
Dubai Briefcase is not liable for any indirect, incidental, or consequential damages that may result from using our website or products. We always strive for quality and service, but your use of our products and website is at your own risk.
9. Changes to These Terms
Dubai Briefcase may update or change these terms at any time. Any changes will be posted on this page and are effective immediately. Using our website after changes means you agree to the new terms.
10. Contact Us
If you have any questions, feedback, or need help, please contact our customer service team at support@dubaibriefcase.com or use the contact form on our website. We are here to help and value your trust in Dubai Briefcase.
Thank you for shopping from us!
