Refund and Returns Policy

At Al-Burhan Luggage, we offer swift and cost-effective nationwide delivery services to ensure your convenience. Here’s what you can expect:

1. Delivery Speed: Karachi: Your order will be delivered within 1-2 working days. Other Cities within Pakistan: Please allow 3-6 working days for delivery.
2. Free Nationwide Delivery: We’re thrilled to offer free delivery anywhere in Pakistan. No additional charges for shipping; it’s on us!
3. Delivery Days: Please note that our delivery services operate on business days (Monday to Friday). Orders are not dispatched or delivered on weekends or public holidays.
4. Urgent Orders: If you have a tight deadline or need your order urgently, don’t hesitate to reach out to us. We’ll do our best to accommodate your needs.

Important Note: While we strive to provide accurate delivery timeframes, please understand that these estimates may be affected by factors beyond our control, such as weather conditions, customs clearance, and public holidays. At Al-Burhan Luggage, your satisfaction is our priority, and we aim to make your shopping experience as smooth as possible. Enjoy hassle-free and free nationwide delivery on all your orders. If you have any questions or special requests regarding shipping, feel free to contact our dedicated customer support team. Thank you for choosing Al-Burhan Luggage for your travel and luggage needs.

Exchange Policy

At Al-Burhan Luggage, we take immense pride in offering products of the highest quality, crafted with meticulous attention to detail. We understand that sometimes, customers may need to make changes to their purchases. Please note that we do not offer a return policy; however, we do provide an exchange option within a limited timeframe. Exchange Guidelines:

1. Exchanges can be made within 7 business days following the date of purchase.
2. To qualify for an exchange, the following prerequisites must be met:
   • Products must be returned with all original tags still intact and in their original packaging.
   • Only products with manufacturing defects or size/style mismatches are eligible for exchange. Damaged products due to customer mishandling or wear and tear are not eligible.
3. Customers must provide proof of purchase for any exchange requests.
4. We will honor pricing adjustments by issuing a full-price gift card within 10 days of the initial transaction.

Please note that cash refunds are not provided. Instead, exchange requests will be processed in the form of a business cheque, which may take up to 10 days to complete. Our goal is to ensure your satisfaction with your purchase from Al-Burhan Luggage. Should you need to make an exchange, kindly adhere to the guidelines mentioned above. If you have any questions or require further assistance, our dedicated customer support team is here to help. Thank you for choosing Al-Burhan Luggage as your preferred destination for quality products and exceptional service.